Replacement Policy

Please read the entire information in this page so as to avoid any confusion.

REPLACEMENT AND CANCELLATION POLICY:

Our Cancellation Policy:

Timeline:

Raise a cancellation request to thecubeology@gmail.com , with your order ID clearly mentioned, before it is shipped from our end. Cancellation request will not be taken up once the order is shipped from our end.

Note : This is not applicable for orders which were booked in Pre Order State.

In case the customer still wants it to be cancelled, appropriate penalties will be levied, as mentioned below:

Penalties upon cancellation:

 

For pre-paid orders: Shipping and reverse shipping charges will be deducted depending upon the place of delivery. E-payment transaction charges will be deducted.

For COD orders: COD privileges for future orders will be curtailed.

Important note: All applicable penalties will be added  and deducted.

Replacement Policy:

Timeline:

Raise a replacement request within 7 days of delivery of order by sending a mail to thecubeology@gmail.com or by filling up the form given at the end of this page.

For ELECTRONIC ITEMS raise a replacement request within 14 days of delivery

The replacement request email should contain the following:

  1. Order Id.
  2. Reason for replacement.
  3. Photographic/video evidence of any defect as mentioned in the request.

Replacement request will be approved for damaged/defective products only.

No replacements/returns are given in case of:

  1. Not liking the product/ product not as expected/not liking the hand feel.
  2. Minor scratches in stickerless cubes.
  3. Normal tensioning adjustments and popping of cubes.
  4. Replacement with some other product or variant of the same product.
  5. Wrong quantity or product ordered.

Approval of replacement request is solely on the discretion of The Cubeology. Our customer support executive may ask for specific details about any defect as per the claim including photographic or video evidence, failing to provide this within 24 business hours will result in rejection of the claim.

Replacement will be done with the same product as was ordered.

Refund Policy by The Cubeology:

In case of goods unavailability or service problem:

  • If the item to be sent for replacement is not available, we will try to give you the best possible alternatives, but at the end, the choice of customer will be final.
  • If the order is confirmed by us and we are unable to ship the product on time, then we give refunds to customer, if customer demands.
  • 100% refund will be given, if product is not available or vendor is not able to ship the products.
  • For courier products, If the delivery address is out-side the service area, then only 100% refund will be given.

    In such special cases where the order is eligible for refund, we will initiate the refunds through the following channels only:

    Pre-paid orders:

    1. To the original payment method (after applicable deductions).

      Transaction and shipping charges may be deducted wherever applicable.